<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>AI customer support Archives - Newskart</title>
	<atom:link href="https://www.newskart.com/tag/ai-customer-support/feed/" rel="self" type="application/rss+xml" />
	<link>https://www.newskart.com/tag/ai-customer-support/</link>
	<description>Stories on Business, Technology, Startups, Funding, Career &#38; Jobs</description>
	<lastBuildDate>Thu, 22 Oct 2026 12:58:17 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>
	hourly	</sy:updatePeriod>
	<sy:updateFrequency>
	1	</sy:updateFrequency>
	

<image>
	<url>https://i0.wp.com/www.newskart.com/wp-content/uploads/2018/05/cropped-favicon-256.png?fit=32%2C32&#038;ssl=1</url>
	<title>AI customer support Archives - Newskart</title>
	<link>https://www.newskart.com/tag/ai-customer-support/</link>
	<width>32</width>
	<height>32</height>
</image> 
<site xmlns="com-wordpress:feed-additions:1">157239825</site>	<item>
		<title>TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding</title>
		<link>https://www.newskart.com/travclan-chapter-home-karta-ai-and-shakti-ev-mobility-received-fresh-funding/</link>
					<comments>https://www.newskart.com/travclan-chapter-home-karta-ai-and-shakti-ev-mobility-received-fresh-funding/#respond</comments>
		
		<dc:creator><![CDATA[Jitendra Chaturvedi]]></dc:creator>
		<pubDate>Thu, 22 Oct 2026 12:58:17 +0000</pubDate>
				<category><![CDATA[Business-Finance]]></category>
		<category><![CDATA[Startups-Funding]]></category>
		<category><![CDATA[AI customer support]]></category>
		<category><![CDATA[AI voice agents]]></category>
		<category><![CDATA[Banking Technology]]></category>
		<category><![CDATA[Bessemer Venture Partners]]></category>
		<category><![CDATA[Bessemer Venture Partners India]]></category>
		<category><![CDATA[BFSI Startups]]></category>
		<category><![CDATA[business funding news]]></category>
		<category><![CDATA[Call Centre Automation]]></category>
		<category><![CDATA[Chapter Home]]></category>
		<category><![CDATA[Chapter Home funding]]></category>
		<category><![CDATA[Clean Mobility]]></category>
		<category><![CDATA[Consumer Brands]]></category>
		<category><![CDATA[D2C brands India]]></category>
		<category><![CDATA[Electric Vehicle Industry]]></category>
		<category><![CDATA[EV Chargers India]]></category>
		<category><![CDATA[EV component manufacturing India]]></category>
		<category><![CDATA[EV Components]]></category>
		<category><![CDATA[EV Motors India]]></category>
		<category><![CDATA[Fintech Technology]]></category>
		<category><![CDATA[Flipkart]]></category>
		<category><![CDATA[Flipkart startup investment]]></category>
		<category><![CDATA[Funding News]]></category>
		<category><![CDATA[HOKIPO]]></category>
		<category><![CDATA[Holiday Booking Platform]]></category>
		<category><![CDATA[Home Decor Startups]]></category>
		<category><![CDATA[Indian startup funding]]></category>
		<category><![CDATA[Indian Startups]]></category>
		<category><![CDATA[Karta AI]]></category>
		<category><![CDATA[Karta AI funding]]></category>
		<category><![CDATA[Kitchenware Brands]]></category>
		<category><![CDATA[Make in India]]></category>
		<category><![CDATA[Online Travel Business]]></category>
		<category><![CDATA[PeerCapital]]></category>
		<category><![CDATA[Seed funding]]></category>
		<category><![CDATA[Shakti EV Mobility]]></category>
		<category><![CDATA[Shakti EV Mobility investment]]></category>
		<category><![CDATA[Shakti Pumps]]></category>
		<category><![CDATA[startup ecosystem India]]></category>
		<category><![CDATA[Startup Funding]]></category>
		<category><![CDATA[Startup Investments]]></category>
		<category><![CDATA[Startup news India]]></category>
		<category><![CDATA[TravClan]]></category>
		<category><![CDATA[TravClan funding]]></category>
		<category><![CDATA[Travel Agents India]]></category>
		<category><![CDATA[Travel Tech]]></category>
		<category><![CDATA[travel tech startups India]]></category>
		<category><![CDATA[Venture Capital]]></category>
		<category><![CDATA[venture debt]]></category>
		<category><![CDATA[Voice AI]]></category>
		<category><![CDATA[voice AI startups India]]></category>
		<guid isPermaLink="false">https://www.newskart.com/?p=114839</guid>

					<description><![CDATA[<div style="margin-bottom:20px;"><img width="1617" height="902" src="https://www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding" decoding="async" fetchpriority="high" srcset="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?w=1617&amp;ssl=1 1617w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=300%2C167&amp;ssl=1 300w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=1024%2C571&amp;ssl=1 1024w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=1536%2C857&amp;ssl=1 1536w" sizes="(max-width: 1617px) 100vw, 1617px" data-attachment-id="114840" data-permalink="https://www.newskart.com/travclan-chapter-home-karta-ai-and-shakti-ev-mobility-received-fresh-funding/travclan-chapter-home-karta-ai-and-shakti-ev-mobility-received-fresh-funding-2/" data-orig-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?fit=1617%2C902&amp;ssl=1" data-orig-size="1617,902" data-comments-opened="1" data-image-title="TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding" data-image-description="&lt;p&gt;TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding&lt;/p&gt;
" data-image-caption="&lt;p&gt;TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding&lt;/p&gt;
" data-large-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?fit=1024%2C571&amp;ssl=1" /></div>TravClan, Chapter Home, Karta AI and Shakti EV Mobility have secured fresh capital. Here is what the money may help them build next.]]></description>
										<content:encoded><![CDATA[<div style="margin-bottom:20px;"><img width="1617" height="902" src="https://www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding" decoding="async" srcset="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?w=1617&amp;ssl=1 1617w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=300%2C167&amp;ssl=1 300w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=1024%2C571&amp;ssl=1 1024w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=1536%2C857&amp;ssl=1 1536w" sizes="(max-width: 1617px) 100vw, 1617px" data-attachment-id="114840" data-permalink="https://www.newskart.com/travclan-chapter-home-karta-ai-and-shakti-ev-mobility-received-fresh-funding/travclan-chapter-home-karta-ai-and-shakti-ev-mobility-received-fresh-funding-2/" data-orig-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?fit=1617%2C902&amp;ssl=1" data-orig-size="1617,902" data-comments-opened="1" data-image-title="TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding" data-image-description="&lt;p&gt;TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding&lt;/p&gt;
" data-image-caption="&lt;p&gt;TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding&lt;/p&gt;
" data-large-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?fit=1024%2C571&amp;ssl=1" /></div><figure id="attachment_114840" aria-describedby="caption-attachment-114840" style="width: 1617px" class="wp-caption aligncenter"><img data-recalc-dims="1" decoding="async" data-attachment-id="114840" data-permalink="https://www.newskart.com/travclan-chapter-home-karta-ai-and-shakti-ev-mobility-received-fresh-funding/travclan-chapter-home-karta-ai-and-shakti-ev-mobility-received-fresh-funding-2/" data-orig-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?fit=1617%2C902&amp;ssl=1" data-orig-size="1617,902" data-comments-opened="1" data-image-title="TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding" data-image-description="&lt;p&gt;TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding&lt;/p&gt;
" data-image-caption="&lt;p&gt;TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding&lt;/p&gt;
" data-large-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?fit=1024%2C571&amp;ssl=1" class="size-full wp-image-114840" src="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=1170%2C653&#038;ssl=1" alt="TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding" width="1170" height="653" srcset="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?w=1617&amp;ssl=1 1617w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=300%2C167&amp;ssl=1 300w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=1024%2C571&amp;ssl=1 1024w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/10/TravClan-Chapter-Home-Karta-AI-and-Shakti-EV-Mobility-Received-Fresh-Funding.png?resize=1536%2C857&amp;ssl=1 1536w" sizes="(max-width: 1170px) 100vw, 1170px" /><figcaption id="caption-attachment-114840" class="wp-caption-text">TravClan, Chapter Home, Karta AI and Shakti EV Mobility Received Fresh Funding</figcaption></figure>
<p>India’s startup funding scene has produced four very different deals, spanning travel technology, home products, voice-based customer service and electric-vehicle components.</p>
<p>The common thread is growth. Each company is trying to build stronger operations before its market gets more crowded. Still, these are not identical transactions. While TravClan, Chapter Home and Karta AI have brought in outside investors, Shakti EV Mobility has received a fresh capital infusion from its parent company.</p>
<h2>TravClan gets $5 million for travel technology expansion</h2>
<p>Travel technology company TravClan has raised $5 million from Flipkart and August One, along with debt financing from Trifecta Capital. The company was founded in 2018 by Arun Bagaria, Chirag Agrawal and Ashish Thapliyal.</p>
<p>TravClan works behind the scenes with travel agents, helping them create and book holiday packages, hotels and activities. Instead of a traveller booking a trip directly on an app, a travel agent can use TravClan’s platform to put together the trip.</p>
<p>As per <a href="https://money.rediff.com/amp/news/market/travclan-raises-5m-from-flipkart-august-one-trifecta/56653120261022" data-wpel-link="external" target="_blank" rel="nofollow external noopener">Rediff</a>, The startup plans to use the money to widen its supplier network, improve its technology and artificial intelligence tools, and strengthen operations in international destinations. That could help travel agents offer more customized trips with better local support.</p>
<p>TravClan competes in the wider travel-booking space with platforms such as MakeMyTrip, EaseMyTrip, Cleartrip and online travel agencies, though its business-to-business focus sets it apart.</p>
<h2>Chapter Home raises Rs. 63 crore for home and kitchen brands</h2>
<p>Chapter Home has raised Rs. 63 crore through a mix of equity and debt. The investors include Bessemer Venture Partners, Stride Ventures, comedian and creator Tanmay Bhat, and family offices as per <a href="https://peepalsglobal.com/bharat/article/chapter-home-raises-rs-63-crore-bessemer-stride-ventures-2026-10-22" data-wpel-link="external" target="_blank" rel="nofollow external noopener">PeepalsGlobal</a>.</p>
<p>Founded in 2025 by former PharmEasy founding and leadership team members, Chapter Home is building a portfolio of home and kitchen brands. Its first brand, HOKIPO, operates in home furnishings. The company also plans to work across cookware, home décor and small kitchen appliances.</p>
<p>Its model is simple &#8211; several brands can share the same sourcing, supply chain, content, technology and distribution system. For example, the same warehouse and delivery setup may support bedsheets, cookware and small appliances.</p>
<p>The company plans to spend the new funds on product development, technology, brand building, wider distribution and its first physical stores. Its rivals may include marketplace private labels, established kitchenware makers and direct-to-consumer home brands.</p>
<h2>Karta AI brings voice automation to financial firms</h2>
<p>Bengaluru-based Karta AI has raised $3 million in a seed round led by PeerCapital and Cedar Hill Capital. Wyser VC, CDM Capital and Seedstars also participated.</p>
<p>The company was founded in 2024 by Vijaypal Singh and Abhishek Kushwaha, both former Razorpay executives. Karta AI develops customer-communication tools for banks, lenders, fintech firms and insurers across voice calls, chat, email and WhatsApp.</p>
<p>Its main aim is to automate customer support work that is usually handled by call centres. A customer calling about a loan instalment, policy update or repayment date could receive an answer from a voice agent before being transferred to a human, if needed.</p>
<p>The startup says it will use the capital to expand product development, build stronger distribution and add more advanced automation features. Competition will come from customer-service software companies, call-centre technology firms and other voice AI startups as per <a href="https://businessinfomedia.com/karta-ai-raises-3-mn-to-automate-inbound-calls-for-bfsi-players" data-wpel-link="external" target="_blank" rel="nofollow external noopener">Businessinfomedia</a>.</p>
<h2>Shakti EV Mobility receives Rs. 12 crore from its parent</h2>
<p>Shakti Pumps has invested Rs. 12 crore in Shakti EV Mobility, its wholly owned subsidiary. This is not a venture-capital funding round. It is a parent company adding capital to its own EV business.</p>
<p>Shakti EV Mobility was incorporated in December 2021 and makes EV motors, chargers, controllers and related equipment for two-wheelers, three-wheelers, four-wheelers and specialized electric vehicles.</p>
<p>The latest infusion <a href="https://scanx.trade/stock-market-news/companies/shakti-pumps-invests-12-crore-wholly-owned-ev-subsidiary/54206530" data-wpel-link="external" target="_blank" rel="nofollow external noopener">reportedly</a> takes Shakti Pumps’ cumulative investment in the subsidiary to Rs. 92 crore. The purpose is to support business expansion as the company builds its EV component manufacturing operations. It competes in a growing field of Indian electric-mobility component makers supplying vehicle manufacturers.</p>
]]></content:encoded>
					
					<wfw:commentRss>https://www.newskart.com/travclan-chapter-home-karta-ai-and-shakti-ev-mobility-received-fresh-funding/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">114839</post-id>	</item>
		<item>
		<title>Gen AI vs Agentic AI &#8211; What Is the Difference and Which One Is More Useful</title>
		<link>https://www.newskart.com/gen-ai-vs-agentic-ai-what-is-the-difference-and-which-one-is-more-useful/</link>
					<comments>https://www.newskart.com/gen-ai-vs-agentic-ai-what-is-the-difference-and-which-one-is-more-useful/#comments</comments>
		
		<dc:creator><![CDATA[Jitendra Chaturvedi]]></dc:creator>
		<pubDate>Tue, 29 Sep 2026 11:41:06 +0000</pubDate>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[agentic AI benefits]]></category>
		<category><![CDATA[AI agents]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[AI automation]]></category>
		<category><![CDATA[AI business use cases]]></category>
		<category><![CDATA[AI Coding]]></category>
		<category><![CDATA[AI content creation]]></category>
		<category><![CDATA[AI customer support]]></category>
		<category><![CDATA[AI governance]]></category>
		<category><![CDATA[AI productivity]]></category>
		<category><![CDATA[AI Security]]></category>
		<category><![CDATA[AI Tools]]></category>
		<category><![CDATA[AI workflow automation]]></category>
		<category><![CDATA[artificial intelligence explained]]></category>
		<category><![CDATA[autonomous AI systems]]></category>
		<category><![CDATA[ChatGPT]]></category>
		<category><![CDATA[difference between Gen AI and Agentic AI]]></category>
		<category><![CDATA[enterprise AI]]></category>
		<category><![CDATA[enterprise AI tools]]></category>
		<category><![CDATA[future of AI]]></category>
		<category><![CDATA[Gen AI vs Agentic AI]]></category>
		<category><![CDATA[Generative AI]]></category>
		<category><![CDATA[generative AI benefits]]></category>
		<category><![CDATA[Generative Artificial Intelligence]]></category>
		<category><![CDATA[Google Gemini]]></category>
		<category><![CDATA[large language models]]></category>
		<category><![CDATA[Machine learning]]></category>
		<category><![CDATA[Responsible AI]]></category>
		<guid isPermaLink="false">https://www.newskart.com/?p=114418</guid>

					<description><![CDATA[<div style="margin-bottom:20px;"><img width="1612" height="897" src="https://www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Gen AI vs Agentic AI - What Is the Difference and Which One Is More Useful" decoding="async" loading="lazy" srcset="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?w=1612&amp;ssl=1 1612w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=300%2C167&amp;ssl=1 300w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=1024%2C570&amp;ssl=1 1024w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=1536%2C855&amp;ssl=1 1536w" sizes="auto, (max-width: 1612px) 100vw, 1612px" data-attachment-id="114419" data-permalink="https://www.newskart.com/gen-ai-vs-agentic-ai-what-is-the-difference-and-which-one-is-more-useful/gen-ai-vs-agentic-ai-what-is-the-difference-and-which-one-is-more-useful/" data-orig-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?fit=1612%2C897&amp;ssl=1" data-orig-size="1612,897" data-comments-opened="1" data-image-title="Gen AI vs Agentic AI &amp;#8211; What Is the Difference and Which One Is More Useful" data-image-description="&lt;p&gt;Gen AI vs Agentic AI &amp;#8211; What Is the Difference and Which One Is More Useful&lt;/p&gt;
" data-image-caption="&lt;p&gt;Gen AI vs Agentic AI &amp;#8211; What Is the Difference and Which One Is More Useful&lt;/p&gt;
" data-large-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?fit=1024%2C570&amp;ssl=1" /></div>Gen AI creates content from prompts, while agentic AI plans and completes tasks. Learn their differences, benefits, examples and practical uses.]]></description>
										<content:encoded><![CDATA[<div style="margin-bottom:20px;"><img width="1612" height="897" src="https://www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Gen AI vs Agentic AI - What Is the Difference and Which One Is More Useful" decoding="async" loading="lazy" srcset="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?w=1612&amp;ssl=1 1612w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=300%2C167&amp;ssl=1 300w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=1024%2C570&amp;ssl=1 1024w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=1536%2C855&amp;ssl=1 1536w" sizes="auto, (max-width: 1612px) 100vw, 1612px" data-attachment-id="114419" data-permalink="https://www.newskart.com/gen-ai-vs-agentic-ai-what-is-the-difference-and-which-one-is-more-useful/gen-ai-vs-agentic-ai-what-is-the-difference-and-which-one-is-more-useful/" data-orig-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?fit=1612%2C897&amp;ssl=1" data-orig-size="1612,897" data-comments-opened="1" data-image-title="Gen AI vs Agentic AI &amp;#8211; What Is the Difference and Which One Is More Useful" data-image-description="&lt;p&gt;Gen AI vs Agentic AI &amp;#8211; What Is the Difference and Which One Is More Useful&lt;/p&gt;
" data-image-caption="&lt;p&gt;Gen AI vs Agentic AI &amp;#8211; What Is the Difference and Which One Is More Useful&lt;/p&gt;
" data-large-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?fit=1024%2C570&amp;ssl=1" /></div><figure id="attachment_114419" aria-describedby="caption-attachment-114419" style="width: 1612px" class="wp-caption aligncenter"><img data-recalc-dims="1" loading="lazy" decoding="async" data-attachment-id="114419" data-permalink="https://www.newskart.com/gen-ai-vs-agentic-ai-what-is-the-difference-and-which-one-is-more-useful/gen-ai-vs-agentic-ai-what-is-the-difference-and-which-one-is-more-useful/" data-orig-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?fit=1612%2C897&amp;ssl=1" data-orig-size="1612,897" data-comments-opened="1" data-image-title="Gen AI vs Agentic AI &amp;#8211; What Is the Difference and Which One Is More Useful" data-image-description="&lt;p&gt;Gen AI vs Agentic AI &amp;#8211; What Is the Difference and Which One Is More Useful&lt;/p&gt;
" data-image-caption="&lt;p&gt;Gen AI vs Agentic AI &amp;#8211; What Is the Difference and Which One Is More Useful&lt;/p&gt;
" data-large-file="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?fit=1024%2C570&amp;ssl=1" class="size-full wp-image-114419" src="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=1170%2C651&#038;ssl=1" alt="Gen AI vs Agentic AI - What Is the Difference and Which One Is More Useful" width="1170" height="651" srcset="https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?w=1612&amp;ssl=1 1612w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=300%2C167&amp;ssl=1 300w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=1024%2C570&amp;ssl=1 1024w, https://i0.wp.com/www.newskart.com/wp-content/uploads/2026/09/Gen-AI-vs-Agentic-AI-What-Is-the-Difference-and-Which-One-Is-More-Useful.png?resize=1536%2C855&amp;ssl=1 1536w" sizes="auto, (max-width: 1170px) 100vw, 1170px" /><figcaption id="caption-attachment-114419" class="wp-caption-text">Gen AI vs Agentic AI &#8211; What Is the Difference and Which One Is More Useful</figcaption></figure>
<p>Artificial intelligence is moving from simple question-and-answer tools to systems that can help complete real work. Two terms are now common in business and technology discussions &#8211; <a href="https://www.newskart.com/what-is-genai-how-generative-ai-is-helping-people-in-everyday-life/" data-wpel-link="internal" target="_self" rel="follow">generative AI</a> and agentic AI.</p>
<p>They are connected, but they are not the same. Gen AI is mainly focused on creating content. Agentic AI goes a step further by planning actions, using tools and working towards a larger goal.</p>
<p>Understanding this difference can help businesses, students and everyday users choose the right technology for a specific task.</p>
<h2>What is Gen AI</h2>
<p>Generative AI, also called Gen AI, is designed to create new content after receiving an instruction. It can produce text, images, audio, video, summaries and computer code. Tools such as ChatGPT and Google Gemini are common examples of generative AI applications.</p>
<p>Suppose as a user I want to get some answer from the GenAI platform then usually I give a prompt which is a set of instructions, and then based on the prompt &#8211; system produces an answer or output. The user can then ask for changes, provide more information or request another version.</p>
<p>For example, a small business owner could ask Gen AI to write a product description. A student could use it to simplify a difficult topic. A software developer could request a code example or an explanation of an error.</p>
<p>Gen AI is mainly reactive. It waits for an instruction and responds to that instruction.</p>
<h3>Benefits of Gen AI</h3>
<p>Gen AI can help people save time on routine content work. Its main benefits include:</p>
<ul>
<li>Drafting emails, reports and social media posts</li>
<li>Summarizing long documents</li>
<li>Translating and rewriting content</li>
<li>Creating images and presentation ideas</li>
<li>Generating software code</li>
<li>Explaining complex topics in simple language</li>
<li>Supporting research and brainstorming</li>
</ul>
<p>It is especially useful when the final result needs to be reviewed and approved by a person before use.</p>
<h2>What is Agentic AI</h2>
<p>Agentic AI is designed to achieve a goal instead of only answering a single question. It can break a task into smaller steps, decide what should happen next, use connected tools and adjust its approach when new information appears.</p>
<p>Suppose an employee asks an AI system to organize a customer meeting. A Gen AI tool might write the invitation. An agentic AI system could check calendars, suggest a suitable time, book a meeting room, send invitations and update the schedule.</p>
<p>The agentic system may still use Gen AI to write messages or summarize information. The difference is that it can also take actions through software, databases and application programming interfaces.</p>
<h3>Benefits of Agentic AI</h3>
<p>Agentic AI can be useful for longer and more complicated workflows. Its benefits include:</p>
<ul>
<li>Automating multi-step business processes</li>
<li>Reducing repeated manual work</li>
<li>Connecting different software tools</li>
<li>Monitoring information and responding to changes</li>
<li>Improving customer support workflows</li>
<li>Supporting IT help desks and service requests</li>
<li>Assisting procurement and supply chain operations</li>
<li>Helping developers write, test and improve code</li>
</ul>
<p>For example, an agent could monitor stock levels, check supplier prices, prepare a purchase request and send it for human approval.</p>
<h2>Gen AI vs Agentic AI</h2>
<p>Gen AI mainly creates content after receiving a prompt. It can write text, generate images, summarize documents, translate information and produce code. The user usually guides the process by giving instructions and reviewing the result.</p>
<p>Agentic AI is designed to achieve a broader goal. It can divide a task into smaller steps, use connected tools, collect information, make decisions and complete approved actions. For example, Gen AI can write a meeting invitation, while Agentic AI can check calendars, book a meeting room, send the invitations and update the schedule.</p>
<p>Another difference is how they respond. Gen AI is generally reactive because it waits for a prompt. Agentic AI can be more proactive because it continues working towards a goal and adjusts its plan when conditions change.</p>
<p>Agentic AI often uses Gen AI as one part of its system. Gen AI helps the system understand instructions and create content, while the agentic layer adds planning, memory, tool access and task execution.</p>
<p>In simple terms, Gen AI helps create the answer, while Agentic AI helps move the work forward. Gen AI is useful for writing, research and brainstorming. Agentic AI is better suited to multi-step workflows such as customer support, IT service management, procurement and supply chain operations. Both require human review, especially when the information is sensitive or the system is allowed to take real-world actions.</p>
<p>Agentic AI is often built using Gen AI models. In simple terms, Gen AI can provide the language and reasoning, while the agentic layer adds planning, memory, tool use and task execution.</p>
<h2>Risks and limitations</h2>
<p>Neither technology is perfect. Gen AI can produce incorrect information, so important answers should be checked.</p>
<p>Agentic AI needs extra caution because it may take actions. Incorrect instructions, weak permissions or poor-quality data could lead to wrong purchases, incorrect customer updates or security problems.</p>
<p>Businesses should use access controls, activity logs, human approval and clear limits. Sensitive actions should not be left entirely to an AI system without supervision.</p>
<h2>Which one should you use</h2>
<p>Choose Gen AI when you need help creating, editing, summarizing or explaining content.</p>
<p>Choose Agentic AI when the task involves several steps, connected software and a clear business outcome.</p>
<p>In many real situations, the best approach is to use both. Gen AI can create and understand information, while Agentic AI can coordinate the process and complete approved actions.</p>
<h2>Conclusion &#8211; Key takeaways</h2>
<ul>
<li>Gen AI creates content from user prompts.</li>
<li>Agentic AI works towards goals and can complete multi-step tasks.</li>
<li>Agentic AI often uses Gen AI as one part of its system.</li>
<li>Gen AI is useful for writing, research, images, summaries and coding.</li>
<li>Agentic AI is useful for workflow automation, customer service, IT and business operations.</li>
<li>Human review, permissions and monitoring remain important for both technologies.</li>
</ul>
<p>References- <a href="https://www.ibm.com/think/topics/agentic-ai-vs-generative-ai" data-wpel-link="external" target="_blank" rel="nofollow external noopener">IBM</a>, <a href="https://www.ibm.com/think/topics/generative-ai" data-wpel-link="external" target="_blank" rel="nofollow external noopener">IBM explanation of generative AI</a>, <a href="https://www.ibm.com/think/topics/agentic-ai" data-wpel-link="external" target="_blank" rel="nofollow external noopener">IBM overview of agentic AI</a>, <a href="https://cloud.google.com/discover/what-is-agentic-ai" data-wpel-link="external" target="_blank" rel="nofollow external noopener">Google Cloud explanation of agentic AI</a></p>
]]></content:encoded>
					
					<wfw:commentRss>https://www.newskart.com/gen-ai-vs-agentic-ai-what-is-the-difference-and-which-one-is-more-useful/feed/</wfw:commentRss>
			<slash:comments>6</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">114418</post-id>	</item>
	</channel>
</rss>

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/?utm_source=w3tc&utm_medium=footer_comment&utm_campaign=free_plugin

Page Caching using Disk: Enhanced 

Page cache debug info:
Engine:             Disk: Enhanced
Cache key:          www.newskart.com/tag/ai-customer-support/feed/_index_slash_ssl.xml
Creation Time:      1792677273.000s
Header info:
Vary:               accept, content-type
Last-Modified:      Thu, 22 Oct 2026 12:58:17 GMT
Link:               <https://www.newskart.com/wp-json/>; rel="https://api.w.org/"
Link:               <https://www.newskart.com/wp-json/wp/v2/tags/23359>; rel="alternate"; title="JSON"; type="application/json"
Link:               <https://www.newskart.com/tag/ai-customer-support/>; rel="canonical"
Content-Type:       application/rss+xml; charset=UTF-8


Served from: www.newskart.com @ 2026-10-22 19:24:33 by W3 Total Cache
-->